Terms of service

Last Updated: October 2025

OVERVIEW

This website is operated by Sueño. Throughout the site, the terms “we,” “us,” and “our” refer to Sueño. By accessing or using this website, including all information, tools, and services available, you agree to comply with and be bound by the following Terms of Service.

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms, including any additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.

Please read these Terms carefully before using our website. If you do not agree to all the terms and conditions, you may not access the website or use any services.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

I. Online Store Terms

By using our Services, you confirm that you are at least the age of majority in your place of residence, or that you are the age of majority and have given consent for your minor dependents to use this site. You may not use our Services for any unlawful or unauthorized purpose, nor may you violate any applicable laws (including copyright laws). You must not transmit any worms, viruses, or destructive code. Any violation of these Terms will result in immediate termination of your access to the Services.

II. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding payment information) may be transferred unencrypted and involve transmission over various networks or changes to conform to technical requirements. Payment information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without express written permission from us.

III. Accuracy and Timeliness of Information

We are not responsible if information on this site is not accurate, complete, or current.
The material on this site is provided for general information only and should not be relied upon as the sole basis for decision-making. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to our website.

IV. Changes to Services and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice. We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.

V. Products and Services

Some products or services may be available exclusively online and in limited quantities. All returns and exchanges are governed by our Refund & Return Policy. We make every effort to display product images and colors as accurately as possible, but we cannot guarantee that your device’s display will be exact. We reserve the right to limit sales of our products to any person, region, or jurisdiction, to limit quantities, or to discontinue products at any time. We do not guarantee that the quality of any products, services, or information will meet your expectations, or that any errors in the Service will be corrected.

VI. Billing and Account Information

We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, household, or order. If we make a change or cancel an order, we will attempt to notify you using the contact information provided at the time of purchase. You agree to provide current, complete, and accurate purchase and account information for all transactions and to promptly update your information, including email and payment details, to ensure successful communication and transaction processing. For more details, please refer to our Refund & Return Policy.

VII. Optional Tools

We may provide access to third-party tools that we neither monitor nor control.
You acknowledge that we provide access to such tools “as is” and “as available” without warranties, representations, or endorsements. Your use of optional third-party tools is entirely at your own risk.

VIII. Third-Party Links

Our site may contain links to third-party websites or resources. We are not responsible for examining or evaluating their content and do not warrant or assume liability for third-party materials, products, or services. All transactions made through third-party sites are between you and the third party. Please review their policies carefully before engaging in any transaction.

IX. User Submissions and Feedback

If you send us creative ideas, suggestions, proposals, or other materials (“Comments”), whether at our request or not, you agree that we may edit, copy, publish, or use them in any medium, without restriction or compensation. We are not obligated to maintain any Comments in confidence, pay compensation, or respond to any Comments. You agree that your Comments will not violate any third-party rights or contain unlawful, abusive, or malicious content.

X. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

XI. Errors, Inaccuracies, and Omissions

Occasionally, information on our site or in the Service may contain typographical errors or inaccuracies relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors and to change or update information at any time without prior notice (including after you have submitted an order).

XII. Prohibited Uses

You are prohibited from using the site or its content for any unlawful or harmful purpose, including but not limited to: violating laws or regulations, infringing intellectual property rights, harassing, abusing, or defaming others, submitting false or misleading information, uploading malicious code, collecting others’ personal data without consent, spamming, phishing, or scraping content, and interfering with the website’s security features. We reserve the right to terminate your use of the Service for any prohibited conduct.

XIII. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that the Service will be uninterrupted, secure, or error-free. You expressly agree that your use of the Service is at your sole risk. All products and services are provided “as is” and “as available,” without warranties of any kind, express or implied. In no case shall Sueño, its directors, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any indirect, incidental, or consequential damages arising from your use of the website or purchase of our products. In jurisdictions where limitations of liability are not permitted, Sueño’s liability shall be limited to the fullest extent allowed by law.

XIV. Indemnification

You agree to indemnify and hold harmless Sueño and its affiliates, officers, directors, employees, and partners from any claim or demand, including reasonable attorneys’ fees, arising from your breach of these Terms or violation of any law or third-party rights.

XV. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, such provision shall still be enforceable to the fullest extent permitted by law, and the remaining provisions shall remain valid and enforceable.

XVI. Termination

These Terms are effective unless terminated by you or by us. You may terminate these Terms by notifying us or ceasing to use our Services. If we believe you have violated these Terms, we may terminate access immediately without notice, and you will remain liable for all amounts due up to the termination date.

XVII. Entire Agreement

These Terms, along with our policies and any other posted operating rules, constitute the entire agreement between you and Sueño regarding the use of the Services, superseding all prior agreements.

XVIII. Governing Law

These Terms and any separate agreements by which we provide you Services shall be governed by and construed in accordance with the laws of Lebanon.

XIX. Changes to These Terms

You can review the most current version of these Terms at any time on this page. We reserve the right to update or change any part of these Terms by posting updates on our website. Continued use of the site following such changes constitutes acceptance of those modifications.

XX. Contact

Questions about these Terms should be sent to: admin@thesueno.com