Privacy policy
Last Updated: October 2025
This Privacy Policy explains how Sueño ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website or use our services.
By accessing or using our site, you agree to the terms outlined in this policy. If you do not agree, please do not use our services.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, technical, or regulatory reasons.
When updates are made, we will post the revised version on our website and update the “Last Updated” date above.
We encourage you to review this page periodically to stay informed about how we protect your information.
How We Collect and Use Your Information
We collect personal information to provide, improve, and personalize your experience with Sueño.
We may use your information to: process and fulfill your orders, manage payments and deliveries, provide customer support and respond to inquiries, improve our products, services, and website experience, send updates or marketing communications (only with your consent), comply with legal obligations and prevent fraud or misuse.
Information You Provide to Us
We collect information you voluntarily provide, including: your name, contact details, and shipping address, any information you share with our customer support team, and account credentials (if applicable). You may choose not to provide certain information, but this may limit some features or services.
Information We Collect Automatically
When you visit our website, certain information may be collected automatically using cookies and similar technologies.
This may include: your device and browser type, IP address, pages visited, time spent on site, and interactions with features. This helps us understand visitor behavior, optimize website performance, and personalize your experience.
Information from Third Parties
We may receive limited information from trusted partners such as: payment processors, shipping and fulfillment services, advertising and analytics providers. All such data is handled in accordance with this Privacy Policy.
Use of Cookies
We use cookies to enhance your browsing experience and analyze website traffic.
Some cookies are essential for our store to function, while others help us improve your experience. You can manage or disable cookies through your browser settings, but some features may not function properly if cookies are turned off. For more details about cookies used by Shopify, visit: https://www.shopify.com/legal/cookies
Sharing Your Information
We only share your personal information when necessary to operate our business, including: with service providers who help process payments, deliveries, and orders, with marketing partners (only when consent is given), when required by law or legal authorities, in the case of a business transfer (e.g., merger or acquisition). We do not sell your personal information.
How We Protect Your Data
We take reasonable technical and organizational measures to secure your personal information. However, no method of online transmission or storage is completely secure. Please take precautions with your personal data, and contact us immediately if you believe your information has been compromised. We retain personal data only as long as necessary to fulfill the purposes described in this policy or as required by law.
Your Rights
Depending on your location, you may have the right to: access or request a copy of your personal data, correct or update inaccurate information, request deletion of your data, object to or restrict processing in certain cases, withdraw consent for marketing communications. To exercise these rights, please contact us at the email below.
Managing Communication Preferences
You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link in our messages. Please note that you may still receive non-promotional emails related to your orders or account.
Third-Party Links
Our website may include links to external sites. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies separately.
Contact Us
If you have questions or concerns about this Privacy Policy or our data handling practices, please contact us at: admin@thesueno.com